Frequently Asked Questions (FAQ)

1 

What is a sliding fee scale?

​A: The sliding fee scale system was developed to enable all FHC patients to participate in paying for their health care services based on their income. Discounts are offered based on family/household size and annual income. 

2

What will happen if I do not disclose every active insurance policy holder and information at the time of scheduling and registration?

A: Failure to report all available coverage, including primary, secondary, or supplemental insurance, may constitute misrepresentation or fraud. 

Providing incomplete or inaccurate insurance information can result in: 

• Claim denials and billing delays

• Personal financial responsibility for services rendered

• Reporting to applicable payers

• Potential legal or regulatory consequences 

Family Health Center, Inc. is committed to ethical billing practices and regulatory compliance. We verify insurance coverage through payor databases and coordination-of-benefits processes.

NOTICE: If all insurance cards are not on file at Family Health Center, Inc. you will be responsible for the charges of that date of service.

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3

When do I have to pay my co-pay, deductible, and co-insurance amount?

A: Payment for co-payments, deductibles, and co-insurance amounts is due at the time of service, unless prior arrangements have been made.

4

Can I make a payment arrangement if I am not able to pay my balance in full?

A: If you are unable to pay your balance in full, please contact our billing department promptly to discuss payment plan options. 

4

Can I make a payment arrangement if I am not able to pay my balance in full? 

​A: If you are unable to pay your balance in full, please get in touch with our billing department promptly to discuss payment plan options. 

4

Can I make a payment arrangement if I am not able to pay my balance in full?

​A: If you are unable to pay your balance in full, please contact our billing department promptly to discuss payment plan options. 

4

How  Long Can I Stay on WIC?

​A: 

• Infants can stay on WIC until they are 12 months old

• Pregnant women can stay on WIC during pregnancy and up to six weeks after giving birth

• Breastfeeding mothers can stay on WIC up to one year after giving birth

• Mothers who are not breastfeeding can stay on WIC up until six months after giving birth

4

Can  WIC help me with services outside of nutrition?

​A: ​You can contact your WIC certifier about the following services: 

• Community Programs

• Health Care Services

• Medicaid 

4

What if I am not satisfied with my eligibilty ro qualification decision?

​A: ​If you are not satisfied with the decision about your eligibility or qualification, you have the right to appeal any decision. You may request, either orally or in writing, a fair hearing within 60 calendar days of the decision. A hearing will follow within one week of the request. Everyone involved will discuss and review the case. You may hire legal counsel to represent you at your expense. You will receive a decision in writing within 45 days of the original request. If you are still not satisfied, you may take the case to court at your expense. 

4

What do I do about my WIC benefits if I move to a new state?

​A: ​If you are planning to move to a new state, please let your WIC clinic know. The staff will give you information to take with you to ensure that you continue to receive your WIC benefits  in your new state.