FAMILY HEALTH CENTER PATIENT BILL OF RIGHTS AND RESPONSIBILITIES​​

Family Health Center, Inc. respects the rights of our patients as individuals with unique healthcare needs. In providing this care, our Community Healthcare Centers have the right to expect behavior on the part of patients, relatives and friends, which is reasonable and responsible. ​

Patient Responsibilities

  • All patients have the right to accessible, impartial, considerate, and respectful care within the capacity of the facility, regardless of race, creed, sex, age, national origin, or source of payment.

  • All patients have the right to receive the necessary information to make decisions regarding care. Information shall include as a minimum an explanation of specific procedures or treatment, its value and significant risk, as well as, alternatives to treatment including non-treatment of the condition.

  • All patients have the right to refuse any procedure or treatment.

  • All patients have the right to be informed of and to refuse to participate in research.

  • All patients have the right to privacy and confidentiality of all records pertaining to treatment, except as is necessary requests for referral of care, third party payment contracts, and situations otherwise provided by law.

  • All patients have the right to be informed of the identity, title, and qualifications of the individuals providing care / service to them.

  • All patients have the right to receive from his / her provider complete and current information concerning diagnosis, treatment, and known prognosis in terms the patient and/or their family/care-giver can understand.

  • All patients have the right to expect a reasonably safe and comfortable environment of care.  Our facilities are smoke-free.

  • All patients have the right to examine and receive an explanation of his / her bill regardless of source of payment.

  • All patients have the right to receive prompt and reasonable responses to questions and /or requests for information.

  • All patients have the right to receive appropriate assessment and management of pain within the scope of the provider.

  • All patients have the right to be informed of our grievance policy.

  • All patients have the right to be informed of rules and regulations that apply to his / her conduct as a patient.

  • All patients have the right to choose and / or switch healthcare providers at his / her discretion.

Patient Responsibilities

  • All patients are responsible for providing accurate, complete information regarding present complaints, past illnesses, hospitalizations, medications, and other matters relating to his / her health status.

  • All patients are responsible for reporting unexpected changes in his / her condition to the provider.

  • All patients are responsible for requesting additional instructions if he / she is unclear regarding instructions given to them by the provider or nurse.

  • All patients are responsible for following the treatment plan agreed upon by the patient and their provider, as well as, instructions given by the provider or the provider’s nurse.  This includes keeping appointments and informing the provider if you are unable to do so.

  • All patients are responsible for his / her actions if they refuse treatment or do not follow provider instructions.

  • All patients are responsible for assuring that the financial obligations of his / her health care are fulfilled as promptly as possible.

  • All patients are responsible for being considerate and respectful of the rights of other patients and clinic personnel.

  • All patients are responsible for not bringing weapons within the boundaries of health center properties.

  • All patients are responsible for any personal items brought with them including purses, medications, etc.

  • All patients are responsible for providing the provider with accurate information regarding pain. Such information should include, but is not limited to, location, onset and duration, as well as, current and past pain relief regimens (including those prescribed by other providers).

  • All patients are responsible for adhering to pain relief regimens such as medications, exercise or physical therapy as prescribed by the provider to obtain maximum relief.

Family Health Center is a private, non-profit corporation 501(c)(3) which is governed by a community-based Board of Directors. The Board of Directors consists of members who use Family Health Center as their center for primary healthcare and who are community representatives.

 

This health center is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).

© Copyright 2019 Family Health Center. All Rights Reserved.

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